SmallBizGenius Analysis

Chegg receives mixed reviews, with many users complaining about declining quality due to AI integration, billing issues, and poor customer service, while some still find value in specific subject areas.

Category Breakdown

Scores based on analysis of 96 recent reviews

Subscription & Billing Issues

2.0/10

Numerous reviewers report being charged for subscriptions after cancellation, difficulty in removing payment information, and unauthorized charges. Many describe the process as a 'scam' and express frustration with Chegg's inability to resolve these issues, even after contacting customer service.

25 reviews mention this

Decline in Quality (AI vs. Human Experts)

3.0/10

Many reviewers believe the quality of Chegg's answers has decreased significantly since replacing human experts with AI. They claim the AI-generated solutions are often incorrect, unhelpful, and comparable to free AI tools like ChatGPT, making the subscription not worth the cost. One reviewer stated, 'Chegg used to be very good for helping with schoolwork until they replaced human experts with Chegg AI... why are we paying to get ChatGPT?'

22 reviews mention this

Customer Service

2.5/10

Reviewers frequently describe Chegg's customer service as 'horrible,' 'non-existent,' and 'unhelpful.' Many report difficulty reaching a live person, receiving canned responses from bots, and being unable to resolve billing issues or other problems. One reviewer said, 'Worst customer service I have ever experienced. They told me a year ago that my subscription was canceled and have been still charging me since.'

18 reviews mention this

Textbook Solutions Removal

1.5/10

A significant number of reviewers express disappointment and frustration with Chegg's decision to remove textbook solutions. They claim this feature was a primary reason for subscribing, and its removal has made the platform significantly less useful. 'They removed textbook solution. This is perhaps the stupidest move they could every make,' one reviewer stated.

12 reviews mention this

Incorrect Answers

2.0/10

Several reviewers complain about receiving incorrect answers to their questions, rendering the service unreliable. This issue is often attributed to the increased use of AI. One reviewer stated, 'Answers are wrong all the time, has ads even though you are paying for a subscription... You should just use chatGPT/Claude instead of this horrible app.'

10 reviews mention this

Website & App Issues

3.0/10

Some reviewers mention technical issues with Chegg's website and app, including slow loading times, glitches, and difficulty accessing content. One reviewer reported, 'Waiting 5 minutes for a question to load when you are paying €22 a month is a joke.'

7 reviews mention this

Pros & Cons

What Customers Love

Helpful for specific subjects like electrical courses Mentioned 2x
"High Recommend for Electricians Course Help: I searched all over the Web after my current Electrical course module did not have any wording on Double Pole Fusing and Chat GPT didn't have the correct answer too. Chegg, with an explanation to help me learn, had the correct answer."
Well-structured website with human-written answers (though increasingly rare) Mentioned 1x
"It is a well structured website providing human written answers, which can be easily comprehended."

Common Complaints

Charging subscriptions after cancellation Mentioned 25x
"This company commits fraud. they were double charging every month. We canceled in April 2025, and are still charging every month, it is now October. They will not stop."
Poor customer service and difficulty reaching support Mentioned 18x
"Worst customer service I have ever experienced. They told me a year ago that my subscription was canceled and have been still charging me since. They refuse to refund me for the $200 dollars they stole from me. This website is a scam and should not be trusted."
Decline in answer quality due to AI integration Mentioned 22x
"Chegg used to be very good for helping with schoolwork until they replaced human experts with Chegg AI. I don't know if they realize but we ALL have access to ChatGPT, why are we paying to get ChatGPT..."
Removal of textbook solutions Mentioned 12x
"They removed textbook solution. This is perhaps the stupidest move they could every make."
Difficulty deleting accounts and removing payment information Mentioned 6x
"Chegg makes it impossible to delete your account. You have to go through so many steps, it gets you wondering what their motives are.."

Common Questions About Chegg

Answers derived from customer review patterns

Is Chegg legit and trustworthy?

Based on 96 reviews, Chegg's trustworthiness is questionable due to widespread reports of billing issues, poor customer service, and declining answer quality. Many users claim they were charged after canceling their subscriptions and had difficulty getting refunds or removing their payment information. The shift from human experts to AI-generated answers has also led to concerns about the accuracy and reliability of the information provided. While some users have had positive experiences, the prevalence of negative feedback suggests caution when considering Chegg.

Based on 45 reviews

Does Chegg have good customer service?

The majority of reviews indicate that Chegg's customer service is poor. Many users report difficulty reaching a live person, receiving unhelpful responses from bots, and being unable to resolve billing issues or other problems. Some reviewers describe the customer service as 'horrible,' 'non-existent,' and 'a waste of time.' This lack of effective customer support is a recurring theme in negative reviews.

Based on 30 reviews

Is Chegg worth it for small business?

For small businesses, Chegg's value is limited and risky. While it could potentially assist employees pursuing continuing education in specific fields, the numerous reports of billing issues, unreliable AI-generated answers, and poor customer service outweigh the potential benefits. Small business owners should carefully consider these risks and explore alternative educational resources before committing to Chegg.

Based on 20 reviews

What happened to Chegg's textbook solutions?

Many reviewers report that Chegg removed its textbook solutions feature, which provided step-by-step answers to textbook problems. This change has been widely criticized, with users claiming it was a primary reason for subscribing to Chegg. The removal of textbook solutions has led to a decline in user satisfaction and a perception that Chegg is no longer worth the cost.

Based on 12 reviews

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